Refund & cancellation policy

Buyer-initiated cancellation

• Digital event tickets are generally non-cancellable and non-refundable after confirmation, because inventory is released for a dated event.
• If an event page shows a cancellation window (for example, 48 hours after purchase, or up to 7 days before the event), we will follow that window.
• Convenience fees, payment-gateway charges, and applicable tax already deposited may be non-refundable even when the ticket face value is refunded.

Event cancelled by organiser or venue

• You get a refund of the ticket face value we collected, by the original payment method or as Ticketkaran credit, within a reasonable time after the organiser confirms cancellation and funds are available.
• We start the refund process after the organiser instructs us and any hold from the payment partner is cleared.
• Target timeline: 7–14 working days after we approve the refund, depending on your bank.

Event postponed

• Your ticket usually stays valid for the new date.
• If you cannot attend the new date, follow the option on the event page (refund, credit, or transfer). If the page is silent, write to support within the window we announce.

Material change

A material change is a change of city, a change of headliner who was the reason for the event, or a venue move that makes attendance unreasonable. Supporting-act changes and small timing shifts are not material.

For a material change we will offer refund or credit as the organiser agrees.

Denied entry / unused tickets

No refund if you:

• Miss the event, arrive late, or ignore age/ID rules
• Present a copied QR or unofficial resale ticket
• Are refused entry for venue security or intoxication rules
• Lose your phone and did not use official transfer

Duplicate payment or failed booking

If money left your account but no ticket was issued, write to support with the payment reference. We refund or issue the ticket after the gateway confirms the status.

Chargebacks

Raise the issue with Ticketkaran first. A chargeback filed in bad faith can lead to account closure and cancelled tickets.

How to ask

Email support through the Help page or [email protected] with order ID, event name, and registered phone. We aim to first-respond within 48 hours on working days.